Make your Support Management Effortless,
Seamless and Quick through our

Helpdesk System

  • Query Submissions & Relevant Responses
  • Straightforward and Intuitive System
  • Monitors and Resolves Students Issues
  • Manages & Escalates Unsolved Complaints
  • Boosts Productivity of Stakeholders
  • Enhances Institutes Reputation
Easy Helpdesk Enablement

Easy Helpdesk Enablement

Phones are ringing, emails piling up, close involvement of employees and students requiring attention – all these activities initiate to add up when they are not handled in a precise way. That is why it is so significant to have a Helpdesk to enable an educational institute’s operations.

  • The system automatedly supports all the departments through easy and integrated communications
  • Automates repetitive activities which boost productivity and enable effective workload management
  • Automations can scan, categorize and update tasks requiring a professional only in tasks that engage specific skill-sets

Benefits of Helpdesk

When your staff members are able to execute their work without issues, then productivity automatically increases. By enabling automated helpdesk features, employees get the job executed quicker with greater ease resolving queries intended for students and other stakeholders.

Boost Efficiency

Improves operational efficiency with centralisation of all communications

Flawless Experience

Response levels are uniform, interactive and response time is predictable

Issue Resolution

Issues are effectively monitored, tracked, analysed and resolved with pace

Better Productivity

Automatedly prioritizes tickets and communicates them to right stakeholders

Simple to Use Ticketing System Software

The system resolves and manages helpdesk tickets automatedly to improve support, services, and report to higher management if queries are not solved in time.

  • Manage ownership of tickets by easily looping in involved stakeholders for a discussion right inside the ticket for complete context and resolutions.
  • Split created and assigned tickets with numerous tasks and can have multiple teams working on them simultaneously.
  • Monitor, link, and keep track of tickets related to similar problems, ticket subjects, status, communications, comments, updated by a stakeholder and updated time with diverse ticket priorities.

EduSec Features and Functionalities

With EduSec you get diverse modules, including Student Registration, Employee Information System, Attendance Management, Exam Management, Alumni Enablement, Timetable, Documents, Course, Library, Survey, Fees, and Finance Management. Here are the packs of features and tools to run your institute with ease.

Our Clients

Educational Institutes We Empower, Enable & Manage

EduSec ERP backs and supports all types of multi-campus educational institutes to manage, track, and monitor
their day to day operations right at the fingertips.

Institute Management System
  • Performance Arts
  • Language Schools
  • Professional Career Academy
  • Sports & Fitness Academy
School Management System
  • Public / District Schools
  • Private Schools
  • International Baccalaureate
  • Religious Schools
College Management System
  • Community Colleges
  • Vocational - Technical Colleges
  • Career Colleges
  • Liberal arts Colleges
University Management System
  • Public
  • Private
  • Religious
  • Distance Education

Ready to be the Next-Generation Educational Institute?

Automate, Centralise and Integrate your Institute Management and make it highly resourceful matched to any other educational suite out there!